Never Split the Difference

Chris Voss · 2016 · 288 pages

Negotiation tactics from a former FBI hostage negotiator, adapted for business, sales and everyday life.

CommunicationSales & Marketing

Best for: Business Owner / Founder, Director / Executive, Manager
Style: Story-driven
Formats: Physical book, eBook, Audiobook

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Reviews

Lauren B. · Sales Director

★★★★★

Genuinely practical rather than theoretical — the tactical empathy and mirroring techniques are things you can use in a phone call this afternoon, not abstract theory.